Shipping policy

Effective Date: August 13, 2026

Thank you for choosing Cleonest. We aim to provide a smooth and dependable delivery experience from the time your order is confirmed until it reaches its destination.

This Shipping Policy outlines our order handling procedures, shipping charges, delivery estimates, tracking process, and how certain delivery-related situations are managed. We recommend reviewing this information before completing your purchase.

1. Order Preparation & Processing

After your payment has been successfully confirmed, your order will be forwarded to our fulfillment team for preparation.

The fulfillment process may involve:

  • Verifying order details

  • Selecting the purchased products

  • Conducting basic quality checks

  • Packing the shipment

  • Preparing shipping documentation

  • Transferring the parcel to the delivery carrier

Please allow up to four (4) business days for your order to be prepared before dispatch.

Orders submitted during weekends, public holidays, or other non-working days will generally begin processing on the next available business day.

Processing may occasionally require additional time during major sales events, holiday seasons, promotional campaigns, or periods of unusually high order volume.

2. Shipping Charges

Cleonest provides FREE Standard Shipping on all eligible orders sent to destinations that we currently support.

No minimum order value is required to receive free Standard Shipping.

Customers will therefore not be charged a Standard Shipping fee during checkout.

Please note that customs duties, import taxes, VAT, or other government-imposed charges, where applicable, are separate from Cleonest's Standard Shipping fee and may still apply depending on the destination.

More information is provided in the Customs, Duties & Taxes section below.

3. Delivery Estimates

Once an order has completed processing and has been handed over to the shipping carrier, Standard Shipping generally requires approximately:

10–20 business days

This timeframe is an estimate and should not be interpreted as a guaranteed delivery date.

Actual transit times can differ depending on factors such as:

  • The destination country or region

  • Local carrier operations

  • Transportation conditions

  • Weather disruptions

  • Seasonal shipping volume

  • Regional logistics congestion

  • Customs inspections

  • Other circumstances beyond our reasonable control

Cleonest works with fulfillment and logistics partners to help orders reach customers as efficiently as reasonably possible.

4. Delays Outside Our Control

While we make reasonable efforts to maintain normal delivery schedules, certain circumstances may affect transportation after an order has been dispatched.

Examples may include:

  • Severe or unexpected weather

  • Natural disasters

  • Carrier service interruptions

  • Transportation network delays

  • Labor-related disruptions

  • Regional shipping restrictions

  • Customs or regulatory inspections

  • Unusually high logistics volume

  • Other events affecting local or international delivery networks

For these reasons, the estimated arrival timeframe may occasionally change while a shipment is in transit.

5. Shipment Tracking

After your order has been dispatched, a shipping confirmation email will normally be sent with the available tracking number.

This tracking number can be used to follow the progress of your shipment.

Customers may also check shipment updates through 17TRACK:

https://www.17track.net/en

Please allow approximately 48–72 hours after dispatch for the first tracking updates to appear.

A tracking number may sometimes be generated before the carrier performs its first physical scan. A short delay in tracking activity does not necessarily indicate that the parcel is not moving through the shipping network.

6. Orders Sent in Multiple Packages

Certain orders containing more than one product may be prepared from different warehouses, suppliers, or fulfillment facilities.

When this occurs, items within the same order may:

  • Be shipped separately

  • Receive different tracking numbers

  • Arrive on different days

Receiving only part of a multi-item order does not necessarily mean that another item is missing.

Where available, tracking details will be provided for each separate shipment.

Customers will not be charged an additional Standard Shipping fee simply because an order is divided into more than one parcel.

7. Changes or Cancellation Requests

Our fulfillment process may begin shortly after an order has been confirmed.

If you need to request any of the following:

  • Correction of a shipping address

  • Change to a product or variant

  • Cancellation of an order

please contact us as quickly as possible at:

support@cleonest.com

When contacting us, please provide your Order ID together with the email address used when placing the order.

We will make reasonable efforts to process your request when the shipment has not yet entered active fulfillment.

However, once an order has already been prepared, packed, transferred to a carrier, or shipped, we may no longer be able to make changes or cancel the shipment.

Submitting a request does not guarantee that the requested change or cancellation can be completed.

8. Shipping Address Accuracy

Customers are responsible for checking their delivery information before submitting an order.

Please make sure that all relevant details are correct, including:

  • Recipient name

  • Street address

  • Building, apartment, or unit number where applicable

  • City

  • State or province

  • ZIP or postal code

  • Country or region

  • Contact details

Incomplete or incorrect address information may result in unsuccessful delivery, delays, or a returned shipment.

If you identify an address mistake shortly after placing an order, contact:

support@cleonest.com

as soon as possible.

After a shipment has already been dispatched, Cleonest cannot guarantee that the shipping address can still be changed.

9. Missed Delivery Attempts & Unclaimed Parcels

If the carrier cannot complete delivery during the first attempt, it may take actions such as:

  • Attempting delivery again

  • Leaving a delivery notice

  • Holding the parcel at a local carrier facility

  • Sending the parcel to an approved pickup point

  • Providing further instructions to the recipient

Customers should monitor their tracking information and follow reasonable instructions provided by the shipping carrier.

Cleonest may not be responsible for parcels returned due to circumstances such as:

  • Incorrect or incomplete delivery information supplied by the customer

  • Failure to collect a parcel from the carrier

  • A shipment remaining unclaimed beyond the carrier's holding period

  • Refusal of delivery without prior authorization from Cleonest

10. Tracking Information Has Stopped Updating

Shipment tracking may occasionally remain unchanged while a parcel is traveling between sorting hubs, carrier facilities, or regional distribution centers.

If there has been no meaningful tracking movement for more than seven (7) consecutive days, please contact:

support@cleonest.com

Please include:

  • Your Order ID

  • Your tracking number

  • The email address used for the purchase

Our support team will review the available tracking information and, where appropriate, contact the shipping provider or request further investigation.

11. Lost Shipments

If the shipping provider officially confirms that a parcel was lost before successful delivery, please contact Cleonest Customer Support.

Once the order information and carrier records have been reviewed, an appropriate solution may be provided based on the circumstances.

Possible resolutions may include:

  • Sending a replacement

  • Issuing an eligible refund

  • Providing another reasonable solution based on the case

Lost parcel claims are reviewed individually using the available carrier and tracking information.

12. Orders Showing as Delivered

When tracking records indicate that a shipment has been delivered to the address supplied during checkout, we recommend checking:

  • Around the delivery location

  • With other members of the household

  • With nearby neighbors where appropriate

  • Mailrooms, reception desks, parcel lockers, or building management

  • Directly with the local delivery carrier

If the parcel still cannot be located, contact our support team and provide your Order ID and tracking details.

Please understand that Cleonest does not automatically guarantee a replacement or refund when a carrier has confirmed successful delivery to the address provided by the customer.

These situations will be assessed individually using the available tracking and delivery records.

13. Fulfillment & Shipping Network

Cleonest may work with different warehouses, suppliers, fulfillment facilities, carriers, and logistics providers in order to process customer orders.

The location from which an order is dispatched may vary based on:

  • Product availability

  • Customer destination

  • Fulfillment capacity

  • Operational requirements

Using multiple fulfillment locations helps us maintain product availability and support efficient order processing.

In uncommon situations, delivery to certain locations may not be possible due to:

  • Carrier limitations

  • Local laws or regulations

  • Trade-related restrictions

  • Regional delivery limitations

  • Other logistical constraints

If we determine that we cannot fulfill an order to the submitted destination, we will contact the customer and arrange an appropriate solution, which may include a refund where applicable.

14. Customs, Import Duties & Taxes

Depending on the destination, certain shipments may be subject to customs procedures, import duties, VAT, local taxes, or similar government charges.

If these amounts are not already collected during checkout, they may be the responsibility of the recipient.

Such charges are determined by government authorities and are not controlled by Cleonest.

Any applicable customs or tax requirements may differ according to the destination, type of shipment, and local regulations.

15. Customer Responsibilities

By placing an order with Cleonest, the customer is responsible for:

  • Supplying an accurate and complete delivery address

  • Providing valid contact details

  • Reviewing shipment tracking when available

  • Responding to delivery instructions from the carrier where necessary

  • Collecting parcels from designated pickup locations when required

  • Providing accurate information when requesting shipping assistance

Incorrect or incomplete customer information may result in shipping delays, unsuccessful delivery, or parcels being returned.

16. Free Shipping & Refunds

Cleonest offers FREE Standard Shipping on all orders, without a minimum purchase requirement.

Because customers are not charged for Standard Shipping during checkout, there will normally be no Standard Shipping charge associated with the order that would need to be returned as part of a refund.

If an order otherwise qualifies for a refund, the amount and method of reimbursement will depend on the circumstances and the terms contained in the applicable Refund Policy.

Please review our Refund Policy for further information regarding defective products, damaged items, incorrect shipments, eligible refunds, and related customer service situations.

17. Contact Information

For assistance involving shipping, tracking, order status, address corrections, delivery problems, or potentially missing shipments, please contact our Customer Support Team.

Brand: Cleonest

Email: support@cleonest.com

Phone: +86 13586342976

Company Name: Jiangxi Danpu Technology Co., Ltd.

Registered Address:

Room 2108-1 (21st Floor), Mingzhu Plaza Business Office Building, No. 49 Jiefang West Road, Qingyunpu District, Nanchang City, Jiangxi Province

When contacting us regarding an existing purchase, please include your Order ID, tracking number if available, and the email address associated with the order so our team can review the request more efficiently.